Operations Support Engineer Vacancy At Vodafone, Egypt

Vodafone Group Enterprise (VGE) is our Global organisation, committed to providing innovative products and services to enable multi-national organisations to stay agile and competitive – wherever in the world they do business. We are on a journey to pioneer a world of total communications solutions, where fixed, mobile, voice and data will all become one mobility solution and are able to help our clients do ‘more with less’ by empowering employees to work more flexibly and efficiently.

Role purpose: 

To operate and provide a second line support service to Enterprise service platform on the application level to meet the expected availability and performance

Key accountabilities and decision ownership

Technical Operation:

Manage the platform backend servers.

Ensure to meet the systems availability for all the backend systems excluding planned outage.

Follow-upon the daily health checks and fix problems once they appear on a server.

Keep up to date with the new product versions and new releases.

Use the pre-production environment for testing activities before launching a new service.

Ensure to maintain the pre production environment similar to the production platform.

Ensure to maintain the pre production environment availability for all the backend systems excluding planned outage.

Manage installing and upgrading software. This includes the deployment of new shipments

Key performance indicators

• Ensure that All Services are SLA compliant
• Ensure that all incidents are solved within the agreed SLA
• Meet the systems availability for all the backend systems excluding planned outage.

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